my first call

Well, today, I did my first call at work!! It was a pretty easy one. An old lady just needed to get a couple drugs refilled. I was actually with a seasoned employee and she did all the computer work and I did all the talking. I can deal with that. Then my second call went ok as well, untill I hung up and the lady that was with me said, "Oh you should have done this and this and this..."
Oops I said. I hope you do not get dinged in your quality for that. She said no the call took to long to get a quality call. It was a good experience. Now on Tuesday, I get to do it all by myself. I think I just might make it.